:: PRODUCT FAQ'S ::

Q: What comes in ONE complete treatment?
a: Included in one complete treatment is:
(2) PerfectSense™ Paraffin Gloves or Boots
(1) PerfecTemp™ Heater Pouch
(1) AromaVapor™ Solution Pack

Q: How does the paraffin melt?
a: The Paraffin comes pre-disposed in the self-contained glove/boot. Once hung inside the PerfectSense™ Heating Chamber, the paraffin is in contact with the Heater Pouch. When the Heater Pouch is activated with the Solution, it heats up and releases an AromaVapor™. This is all-natural and non-toxic. The melt temperature of the paraffin is 122˚, and as soon as that temperature is reached, it turns into a liquid and flows down into the glove or boot. The heating process is a natural mineral reaction between food-grade minerals and saline solution. It is non-toxic and safe to dispose of as regular trash after use.

Q: When can I do a “PerfectSense™ Paraffin Re-heat”?
a: After applying the PerfectSense™ Paraffin treatments to your clients hands and distributing the paraffin for an even coat, allow the wax to sit. After about two minutes, massage the hand and the paraffin around the hand, particularly in between the fingers. This process redistributes the warm wax to come back in contact with your clients’ skin.

Q: What is the Heater Pouch?
a: The PerfecTemp™ Heater Pouch is everything contained in and including the plastic bag marked “PerfecTemp™ Heater Pouch.” Do not remove the heating elements from the plastic bag. The AromaVapor™ Solution can be poured anywhere inside the plastic bag.

:: SERVICE FAQ'S ::

Q: How do I re-order?
a: There are several ways to place your re-order. For additional treatments:
tel: 888 827 4683 (toll-free in the US)
tel: +1 760 480 7586 (outside the US)
fax: 760.480.8260
e-mail: sales@sparevolutions.com

Ask one of our customer service representatives about being set up on our Priority Re-Stock Program for easy and additional savings and benefits.

Q: How long do I leave the treatment on for?
a: The PerfectSense™ Paraffin Treatments alone are usually left on for 8-10 minutes. With the terrycloth Treatment Extenders or a warm towel, 15 minutes to any length of time. For longer treatments (30+ minutes), leaving the treatments on will not harm your client. Moreover, using heated mitts or electric mitts can extend the length of the penetrating deep-heat treatment and are safe to use with the paraffin gloves. Do remove electric mitts 5-10 minutes before removing paraffin treatments to allow for cooling.

Q: The paraffin is not melting completely. Is it still okay?
a: If you have a small amount of paraffin that is not completely melted when the AromaVapor™ subsides, you have a few options. One suggestion if there is a significant amount is to wait a minute longer for the paraffin to completely melt. If it is the first treatment of the day or if the heating chamber is in a cold environment, the paraffin may take a minute or two longer than normal as the metal heating chamber will be cool. If there is a minor amount of paraffin in the glove, or if you have already removed the glove from the chamber, then you may either squeeze the unmelted paraffin through the perforation and mix with the already melted paraffin wax, or use as is. There is so much paraffin in each glove or boot that when applied correctly.

Q: When I massage/re-heat the treatment a lot, the gloves do not come off completely clean. Why is this?
a: When the paraffin is massaged too much, it may become frothy. This is nothing wrong with your treatment though it may require blotting after removing the gloves.

:: TECHNICAL FAQ'S ::

Q: The system is not heating at all. What is wrong?
a: Make sure you do not remove any items from the PerfecTemp™ Heater Pouch. The PerfecTemp™ Heater Pouch is the white plastic bag that the heating element is contained in. The entire white bag goes in the center heating stand. If you continue to experience any issues, contact our customer service department.

Q: If I open the chamber while the AromaVapor™ is going, does the heating process stop?
a: If the PerfectSense™ Heating Chamber is opened while the AromaVapor™ is still in process, the heating process will not be interrupted. If the paraffin is completely melted, you may remove the gloves being cautious of the escaping AromaVapor™. If the paraffin has not completely melted, just close the Heating Chamber, making sure the top of the Heater Pouch is still routed outside the top of the Chamber.

Q: My customer says the paraffin is too warm. What can I do?
a: The beauty behind having the treatment in a self-contained glove is that you are able to customize to each individual client. Even in its most molten state, it cannot burn your client. But a good idea is always to pat out the liquid paraffin promptly after removing from Heating Chamber. Pat out liquid paraffin for about 15-30 seconds until it turns a milky gel, and your paraffin will be ideal for most anyone.

Q: There is a slight gap when I close my chamber. Is it broken?
a: No, not at all. If the magnet clasps securely together and the paraffin treatment melts, then the chamber is working properly. A normal space is between 1/8” - 1/4”.

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